FAQs

Yes, our English experts will answer to your questions.
TEL: +81 50 5558 7366

Our office is open from Monday through Friday 8:30 am to 5:30 pm JST.
Kindly consider the time difference between your country when you make a call.

* Chicago, U.S.A : CST +15 Hours
* Los Angels : PST +17 Hours
* U.K : GMT +9 Hours
* Israel : IST +8 Hours
* Germany : CET +8 Hours

If you are not in hurry, please send us your inquiry through our Web Form.
We can answer to your queries at the earliest.
https://toolsensor.com/contact/

You can send emails from "Contact Us" for technical-related questions.
https://toolsensor.com/contact/

Our technical experts will answer to you A.S.A.P.
We appreciate if you could inform us how you are using the sensor in what environment, so that we can also give you more detailed answers.

We usually send you Quotations within 2-3 working days.
Please refer the right column "METROL BUSINESS DAYS".

Office is closed during Japanese Holidays as below.
* New Years Holiday
* May Holiday (Beginning of May)
* Summer Holiday

We don’t have any Branch Office in the U.S.A, but there are our Distributors in countries listed below.

* U.S.A
* U.K
* Germany
* Poland
* Singapore
* Malaysia
* Turkey
* Israel

If you seek for any assistance for service, kindly send us an inquiry.
We are happy to coordinate for the same.

We are afraid that currently only English speakers are available.

Yes, but please note that inquiries from Web Form is faster and smoother than emails.
Please send us inquiry from Web Form. Thank you for your cooperation.

https://toolsensor.com/contact/

Please access again after putting on Java Script of your PC browser if Web Form is not functioning.

If you encounter with errors with Web Inquiry Form, your email ID may not be correct.
Our Web Inquiry Form can receive valid email IDs only.

Yes, you will get some discount if you order more than 5 Qty for the same Tool Setters.
Please request details by Quotation Form.

https://toolsensor.com/quotation/

We are afraid that discount is applicable only when your order is more than 5 Qty of the same Tool Setters.
Switches are not applicable to any discount.

Quoted Price is valied to 30 days from the date of Quotation.

Please note that the price may change without prior notifications.
Kindly request us for updated Quotation even you are a repeat customer.

We are afraid that we accept JPY only.
U.S. Dollar, Euro or any other currencies are not acceptable.

You can convert JPY price to your own currency on the website below.
Please note that the exchange rate may be subjected to change when you make a payment.

http://www.xe.com/currencyconverter/

Yes, shopping at our toolsensor.com is safe and secure.

We are using ZEUS Corporation online payment system and all the information is encrypted and transmitted through SSL Protocol for safety.

Most of the credit card errors are due to the expiry date or credit card limit of your card.
We are afraid that we cannot inquire about your private information to your credit card company.
Kindly contact to your credit card company by your end.

We have our Distributors in the countries listed below.
We can also introduce you our Distributors so that you can contact them for another payment option so that you can contact them accordingly.

* U.S.A
* U.K
* Germany
* Poland
* Singapore
* Malaysia
* Turkey
* Israel

If your company is in India, our Indian Branch Office will be happy to support you.
https://toolsensor.com/contact/

We are afraid that we cannot ship the item if there is a payment shortage.
Please note that additional handling fees due to excess or shortage of payment would be borne by you.

We are afraid that we don’t accept any cheque or International postal money orders.
Please do not post us any cash.

In JPY, 45,000 means JPY 45000.00
(JPY doesn’t notate after the decimal point).

For example,
JPY 65,000 = JPY 65000.00
JPY 250,000 = JPY 250000.00

Yes, you can order by a single unit.

Yes, even individuals can also purchse.

There are many product numbers due to customization and not every product is listed on the website.

You can request for Quotation with your product number even if it is not listed.

https://toolsensor.com/quotation/

Yes, every product can be ordered in all over the world.

Please note that our Authorized Distributor will be your corresponding to any inquiries/orders from China, Taiwan, Korea, Hongkong/Macau.

1) China/Hongkong/Macau: Metrol (Shanghai) Trading Co., Ltd.
2) Taiwan: Taiwan Metrol Co., Ltd.
3) Korea: TOHOKOREA CO., LTD

If your country is not listed in the Delivery Country, transaction cannot be done through Shopping cart.

Kindly send us a Quotation request via Quotation Form.
https://toolsensor.com/contact/

We sell only Metrol make products.

Some of the products that are compatible with other manufactures are also available below.
https://toolsensor.com/contact/

We are afraid that we cannot cancel any order once the payment is confirmed.
However, it may be considered if the item is still in preproduction or pre-shipment.

Product numbers can be found in the nameplate on products.

If the product number in the nameplate is not visible, kindly describe features of your product which may help us to identify the product.

For example,
* Pictures of broken sensor
* Serial Numbers in nameplate
* Size, Diameter, or Pitch of Products.
* Connector type or Cable lengths.
* Name of Machine manufactures or models.

Yes, if the product number contains options, such as Extension Cable or Polarity Converter Unit as a set, you can put as "Sensor head only" when requesting.

Usually you can identify by refering the last characters of product numbers for such.
Set items can be found in the technical drawing.

1) Last character having H/AH/CH in product number doesn't include Extension Cable or Polarity Converter Unit. It contains Sensor head only.

For example,
* H4A-18-42H (Sensor head only)
* H4A-08-02AH (Sensor head only)
* H4A-08-05CH (Sensor head only)

2) Last character having S/A/C in product number contains options, such as Extension Cable or Polarity Converter Unit.

For example,
* H4A-18-42S (Includes Polarity Converter Unit)
* H4A-08-02A (Includes Extention Cable)
* H4A-08-05C (Includes Extention Cable)

We are afraid that we cannot reduce the lead time, as almost all the products are make-to-order.

However, we may able to reduce the lead time depending on the situations mentioned by you.
Please free to contact us in advance.

Yes, we highly value your privacy at toolsensor.com.

Toolsensor.com does not provide any of your personal information to third parties.
Any personal information required at toolsensor.com will be limited to our internal use only to process your order and improve the service.

Furthermore, we do not collect unnecessary personal information unless it is provided by you.

We have some promotional champaign irregularly in our facebook page. 

https://www.facebook.com/toolsetter.metrol

Both UPS and DHL are available as International Freight Forwarders.

1) U.S.A, Canada, Mexico : UPS
2) Other countries : DHL

Regular mail cannot be used as the sensors are highly sensitive to the damage.
In case you have some problems in receiving, please contact us in advance and we may be able to coordinate with your own freight forwarder.

There is some time lag in tracking your parcel.
Please try it on the next day.

The size of parcel varies in products and quantities.
(ie. Tool Setters for 4 Qty - we will ship the parcel in D176mm x W281mm x H170mm size box)

Shipping days from Japan to Chicago, U.S.A is around 3 to 7 days.

Kindly note that shipping days vary depending on the quantities, time, and custom clearance. It may take even 1 to 2 weeks for custom clearance.

[Approximate Shipping days]
* Chicago - U.S.A : Approximate 3 to 7 days
* Los Angels - U.S.A : Approximate 3 to 5 days
* Germany : Approximate 7 to 10 days
* U.K: Approximate 7 to 10 days
* Israel : Approximate 1 to 2 weeks

We are afraid that our sensors are highly sensitive to the damage and thus, cannot ship the parcel to your P.O. Box.

In case you have some problems in receiving, please consult with us in advance and we may able to coordinate with your own freight forwarder.

Yes. But changing your shipping information may result in some handling charges after shipment.

You can change your shipping information at any time up until the order has entered the shipping process.
Kindly send us your new shipping address via email with your Reference Order number as soon as possible.

We are afraid that you cannot choose your own Freight Forwarder.

In case you have some problems in receiving, please consult with us in advance and we may able to coordinate with your own freight forwarder.

Kindly inform us immediately if the item is broken during the delivery.
We will ship a new product A.S.A.P.

We are afraid that you cannot return the item unless there is a mistake at Metrol side.

Kindly inform us immediately if you receive a wrong item mistaken by Metrol.
We will ship a new product A.S.A.P.

Yet, we are afraid that we cannot accept any return or replace of products if it is a mistake at your side.
Please confirm the exact product number before placing the order.

Yes, you can replace with the new sensor if the previously broken sensor is the same product number without modifying NC programme at Machine side.

Kindly note that Metrol doesn’t provide NC programme for Machine Tools.

We are afraid that there is no specified mannual for installation.
You can refer to our Catalog for basic installation and cautions.
https://toolsensor.com/contact/

We are afraid that Metrol doesn’t provide Installation service.

We are afraid that Metrol doesn’t provide Sensor Arms.
Please consult with your machine builder for purchasing or installing Sensor Arms.

Metrol warranty term is for 1 year and 3 months after the sensor arrives at your works.
Please note that it will be out of warranty after above period is over even unopened.

Yes, we can customize the cable length and contact surface etc on your request.
For further details, please make inquiries from below.

https://toolsensor.com/contact/

Yes, we can repair sensors depending on the broken condition.

Please send us the broken sensor along with the Investigate Request Form from below and we will send you repair estimate after receiving the sensor.

https://toolsensor.com/contact/

In case the sensor cannot be repaired or you feel the repair estimate is too high at your side, we will ship the sensor back or dispose of it on your request.
Shipping cost for the returned items should be paid at your end.

Yes, Tool Eye and Tool Setter is the same product.
Mazak calls Metrol Tool Setters as, "Tool Eye".

Q-Setters and Tool Setters are the same product.
Some Machine builders call Metrol Tool Setters, "Q-Setters" as nickname.

Metrol is a pioneer in Tool Setters for CNC Lathes.
When we launched the first Tool Setters in 1983, all the Machine tool builders in Japan adopted Metrol Tool Setters.

Nowadays, other Tool Setters for CNC Lathes in the world are made based upon Metrol Tool Setters.
Metrol was awarded the prestigious prize for "Science and Technology" in Japan.

Yes, Marposs make Tool Setters A90 series are OEMed by Metrol.
Please refer to the Compatible List for the same products.

→ Compatible List

No, OMRON make D5F series and Metrol Tool Setters are different products.
Yet, you can order the products which can be replaced with the Metrol Tool Setters.

→ Compatible List

No, AZUMA make Tool Setters are not Metrol brand.
AZUMA is one of the imitation Made in Japan products. 
Please be careful when purchasing.

No, E-SUNG make Tool Setters but are not Metrol brand.
E-SUNG is one of the imitation Made in Korea Products.
Please be careful when purchasing.

Metrol Tool Setters for Machining Centers are plunger-type.
Plunger-type is more durable to the harsh environment than Laser-type and more accurate than Swing-type.

Famous Machine builders in Japan (ie Mazak, Mori-seiki, Makino, Okuma, and Yasuda etc) have adopted Metrol Tool Setters and Metrol has the largest market share for contact-type Tool Setters in the world.

All of Metrol products are "Made in Japan".

Our factory is in the west part of Tokyo, where you also enjoy the view of Mt. Fuji.
All the process of manufacturing to quality inspection are carried out consistently in our factory and ship out to all over the world.

We are afraid that we don't have any showroom.

Yet, you can take a look at our Sensors Live in demo at Machine Tool exhibitions or FA exhibitions in the world.

No, Metrol no longer maintains "ISO".

We used to obtain "ISO 9001" previously, however, we decided to improve our Customer Service and Support rather than maintaining the cost time and money for ISO.
Nowadays, other Tool Setters in the world are made based upon Metrol Tool Setters.

Metrol sensors are not applicable to CE Mark. Metrol sensors are sold under the definition of "general-purpose products for general industrial use.
Since we do not sell our products in the market as end products, we sell them as not subject to CE marking.