FAQ


FAX FormFAX Form FAX Form 1.INQUIRY
Q1. Can I make an inquiry from this site?
A1. Yes, please submit a message after you fill out the inquiry form of the top page, or use the FAX sheet (FAX: +81-42-528-1442)


Q2. How quickly will you respond to my inquiry?
A2. We will make every effort to respond within a couple of business days.
(Mon through Fri, 8:30 a.m. to 17:30 p.m., JST)


Tool setter nameplateQ3. I don't know the product number.
A3. Please confirm the nameplate on the product itself.
If it can't be read, please let us know as much about the product as possible.
e.g.) attach a photograph of the sensor to an E-mail.
We might be able to find out the product number if you can tell us the model name and the name of the machine manufacturer.


Q4. What is included in a quotation?
A4. It includes the product price, freight, insurance, and packing charge.
When ordering from outside of Japan, import duties, taxes, and/or customs fees may also apply.
These charges are not included in the total amount of the quotation.


Q5. Can I purchase a tool setter for a CNC lathe or Machining center of another manufacturer?
A5. We will be pleased to answer any questions, should you have any regarding another brand of tool setter. (E-mail: touchsensor@metrol.co.jp / FAX: +81-42-528-1442)


Convert to your currencyQ6. I would like to know the price in my currency.
A6. For a reference, click on the following URL, and convert to your currency.
http://www.xe.com/ucc/




2.ORDER
E-mailQ1. I want to purchase at the price of the quotation.
A1. Please use an online payment system if you would like to purchase by credit card, or please let us know by E-mail (touchsensor@metrol.co.jp) or FAX before making a payment by wire transfer.
If you would like to pay by credit card without using an online payment system, please send the card information by FAX to +81-42-528-1442 (Marketing Dept.) or E-mail.


E-mailQ2. How do I know that Metrol has received the order?
A2. Your order will be confirmed along with your payment and we send you a Proforma Invoice after receiving your payment.
If you have heard nothing from us after making your payment, please send us your payment summary.


Q3. Is the amount the same even if we want to order the same product again within six months?
A3. Considering product price changes, delivery cost changes etc. please make an inquiry again. Generally, each quotation is valid for 30 days.


mistakenQ4. There was a mistake when I made my order. Can I change or cancel it?
A4. We do not accept cancellations after payment confirmation has been made.
However we may be able to consider your unforeseen circumstances if the product has not been dispatched.




3.PAYMENT
credit cardsQ1. How can I make the payment for my order?
A1. We accept payments via credit card, wire transfer and Paypal only.
Advanced payment must be made in Japanese yen.

For credit card payment:
You are able to pay for the order by VISA, MasterCard, or American Express.
If you prefer not to use an online payment procedure, please send us your credit card details by FAX (+81-42-5281442) or E-mail.

For wire transfer payment:
All charges related to the bank transaction must be paid by the payee.

For Paypal*:
Payment with a specified format is required.
We will send you our Paypal form after receiving your request.

*Paypal is an easy way to send money abroad.
For more information: https://www/paypal.com/

For further details, please follow the instructions on the quotation if necessary.


ZEUSSSLQ2. Is it safe to order online?
A2. We are relegating a system of online payment to the ZEUS Corporation.
ZEUS' site uses SSL (Secure Socket Layer) to protect your personal information, including credit card numbers. SSL is used to encrypt all personal information so that it can't be read by anyone while being transferred from your web browser to ZEUS' site.
All pages on the site that require our customers to enter sensitive information are protected with SSL.
ZEUS is affiliated with Card Service International in the USA.


Q3. Do you accept checks?
A3. Personal/Company Checks and International postal money orders are not accepted.
Please do not send cash.




4.DELIVERY
Q1. Which carrier do you use?
A1. We usually use EMS or DHL for shipping. Customers are able to trace the package by the tracking number over the Internet.
If you would like to use another carrier, please let us know.
*We cannot use ordinary post because our toolsetters are precision equipment.


Q2. How long does it take to receive the product after I order it?
3 to 7 business daysA2. Estimated delivery time is on Quotations.
Please consult E-mail .
Final delivery time will depend on the time necessary to clear your local Customs Agency.


containerQ3. What size is the container in which my order will be delivered?
A3. Although it varies depending on the type of the product and the quantity, a cardboard box measuring 281x176x170(mm) is used to hold 4 of our tool setters.


damegeQ4. What should I do when a product is damaged in shipment?
A4. Should your product be damaged in shipment, or the wrong item shipped, you may receive a full refund or a replacement product.


Q5. Is F.O.D. shipment by using a courier with my account possible?
A5. Yes, please let us know your account number for import when you make an inquiry.


Q6. Can I receive shipment to a Post Office Box?
A6. We generally do not deliver to Post Office Boxes.  Please contact us regarding this as it will depend on your individual circumstances.


Q7. Can I change the delivery address?
A7. It is possible to change the delivery address if we have not yet dispatched your order. To request changing your deliery address, please E-mail or Fax us with the new information along with our reference number.
To request a change in your orders delivery address, please E-mail or FAX us the new address information along with your order number or the invoice number.




5.OTHERS
warranty periodQ1. Is there a warranty period for products?
A1. The manufacturer warranty period is one year.
Please note that we are not responsible for items that are damaged by mishandling or incorrect operation.


Q2. Do you offer any discounts on large orders?
A2. We offer volume discounts for purchases of more than 5 tool sensors or 5 tool setters at the same time, so long as the products are all of the same product number.
Please ask for details when you make an inquiry.


Q3. Can I ask mechanical or technical questions also?
A3. Please click here and E-mail to us.
We welcome any questions. The person who is in charge will reply as soon as possible.


Privacy PolicyQ4. Are my details kept secure by Metrol?
A4. Your personal information is secure.
For more information: see our Privacy Policy statement.


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OMRON D5F
Compatible List


OMRON D5F OMRON : D5F
E-SUNG : H4P
AZUMA : L4P

Moreto Compatible List

Tool Setter, Tool Eye and Q-Setter are the same product.

 
 

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